Help & Support
GuardSphere Support
Need help with GuardSphere? We support families, schools, businesses, institutions, and organizations using GuardSphere for device governance, Google Workspace visibility, managed browsing protection, policy enforcement, reporting, and workforce intelligence.
Contact Support
For setup help, Google Workspace connection questions, device enrollment issues, bug reports, billing questions, or policy-related support, contact GuardSphere by email.
Email: support@guardsphere.app
Website: www.guardsphere.app
For faster support, include your organization name, account email, affected device name, affected user if applicable, the approximate time of the issue, and screenshots where helpful.
Common Support Topics
- • Creating and configuring a GuardSphere account
- • Connecting Google Workspace
- • Installing the GuardSphere Chrome extension
- • Enrolling ChromeOS, Android, or Windows devices
- • Setting up users, groups, and managed people
- • Creating website and app policies
- • Understanding blocked and allowed activity logs
- • Reviewing device monitoring and activity reports
- • Troubleshooting incorrect website classification
- • Managing subscriptions, trials, and plan access
Security and False-Positive Website Blocks
GuardSphere is a legitimate consent-based digital device governance service. If your internet provider, router security tool, browser, or antivirus product incorrectly blocks guardsphere.app, please contact GuardSphere Support so we can help investigate and request a false-positive review.
GuardSphere does not perform covert surveillance. GuardSphere services are designed for authorized administrators managing enrolled devices with transparent policies, protection status, audit logs, and governance reporting.
For faster investigation, include the blocked domain, affected device name, internet provider or security product name, date and time of the block, and screenshots of the warning where available.
Google Workspace Support
If you are connecting Google Workspace, make sure the connection is completed by an authorized Google Workspace administrator. GuardSphere uses the approved Google OAuth connection to support Workspace status, roster synchronization, device visibility, app visibility, and administrator reporting.
If the integration does not connect successfully, please contact support with the organization name, administrator email used for the connection, the error message shown, and the approximate time the connection was attempted.
Chrome Extension and ChromeOS Support
If you are using the GuardSphere Chrome extension or ChromeOS agent and believe a website was blocked incorrectly, contact your organization administrator or email GuardSphere support with the website URL, device name, managed user, policy name if known, and approximate time of the block.
For extension installation issues, include the Chrome profile email, device type, ChromeOS version if available, and whether the device is school-managed, organization-managed, or family-managed.
Device Enrollment
Get help enrolling managed devices, checking device status, resolving missing device labels, and confirming that the correct user, group, or organization is attached to each device.
Policy Enforcement
Get help with web rules, app rules, schedules, allowed lists, blocked lists, default enforcement behavior, and policy assignment across users, groups, and devices.
Reports and Visibility
Get help understanding activity reports, governance dashboards, workforce intelligence views, device events, app inventory, and compliance-related summaries.
Privacy, Data, and Deletion Requests
For questions about privacy, Google Workspace data, account data, device records, retention, deletion, or access requests, email support@guardsphere.app. Please include enough information for us to verify the account or organization related to the request.
What to Include in a Support Request
- • Your name and organization name
- • The email address used for your GuardSphere account
- • The affected device name or device label
- • The affected user or group, if applicable
- • The website URL, app name, or policy involved
- • The approximate date and time the issue happened
- • Screenshots or error messages, where available
GuardSphere aims to respond to support requests as quickly as possible. Support response time may vary depending on issue complexity, account type, and the information provided in the request.